Alternative dispute resolution

We hereby inform you that, as a consumer, you have the option to contact a local SAL entity for the resolution of a dispute that you have not been able to resolve directly with S.C. NOBLE DENTAL CARE S.R.L

What is SAL?

SAL is a procedure for the out-of-court settlement of national and cross-border disputes regarding contractual obligations resulting from sales or service contracts between a trader based in the European Union and a consumer through the intervention of an SAL entity that proposes or imposes a solution or brings the parties together with the purpose of facilitating an amicable solution.

SAL entities are extrajudicial entities. An SAL entity is a neutral party (for example, a conciliator, mediator, arbitrator, ombudsman or appeals chamber) that will use S.C. NOBLE DENTAL CARE S.R.L to resolve disputes, if the consumer decides to use the SAL mechanism. The SAL process involves low costs, a simple and fast procedure, thus being beneficial for both consumers and traders, who can avoid legal costs and lengthy processes.

How do I file a complaint through the SAL process?

If you wish to lodge a complaint, contact the national SAL entity below. This SAL entity will be able to provide you with answers to any questions you may have about the process.

National Authority for Consumer Protection
Aviatorilor Boulevard no. 72, sector 1, Bucharest, 011865, Romania

https://www.anpc.gov.ro/

* This SAL entity is registered in the national register of SAL entities that comply with the mandatory quality requirements established by the SAL Directive (Directive 2013/11/EU on Alternative Dispute Resolution in Consumer Matters) https://ec.europa.eu/consumers/odr/